Call us toll free at (888) 838-0506 or (310) 328-8500 in the Los Angeles area.
If you have questions or concerns about online ordering, this is the best option.
If you live in the Los Angeles, California area, you can come by our facilities in
Torrance to purchase items. Please call to verify the parts you want are
Our office is open Monday through Friday 8:30AM to 4:30PM Pacific Time. Will call hours are
9:00AM to 4:00PM.
Map to A1 Electric
Our Shopping cart is secured by Geo Trust.
We maintain a GeoTrust Quick SSL Certificate to ensure the security of our
GeoTrust SSL certificates provide 256 bit
encryption thereby offering the highest level of security possible.
All online orders will be confirmed by Email when the order is placed and
when the order is shipped. If you do not receive a confirmation email when
you place your order, either your email address was entered incorrectly or your
email spam filter is blocking our email.
Most orders are processed and shipped within 1 buiness day. We make
every attempt to ship expedited orders on the same day (Monday - Friday).
If part of your order is out of stock or
special order we will notify you as soon as possible with the expected
delivery date. You will not be charged for items that are on backorder
until they are ready to ship!
If you have any questions or comments concerning your order please note
them in the comments box at the bottom of the order form. If noted, we will address
your questions before completing the order.
Payment is accepted in US Dollars only.
We accept PayPal, Visa, MasterCard, Discover (Novus) and American Express.
Our company adheres to a strict credit card verification system.
The address entered in the shopping cart must match with the address your
bank has on file for your credit card. Mismatches in the billing and
shipping addresses will require futher verification before shipping.
It is our policy to charge credit cards when orders are fulfilled. On out of stock items or
special order items, you will not be charged until your order is ready to be shipped.
Please note that internet sales are not exempt from sales tax. If you
live in the state of California, you must pay sales tax on your order. Orders shipped outside of
California will not be levied sales tax.
Orders for most qualified product orders that exceed $600.00 qualify for a 5% discount.
Some of our products are priced as low as we can go and will not qualify for
this discount. Enter 600-5% in coupon box when checking out, or
ask your sales person for the discount.
Qualified auto accessory retailers can also receive jobber pricing.
Ask one of our representatives for more details.
Most orders are shipped directly from our warehouse in Torrance, California.
While we discourage drop shipping, drop shipping can be arranged on certain out of stock items.
We use UPS, FedEx and the US Postal Service for shipping. UPS Ground &
FedEx Ground service vary from 1 day to 5 working days depending on your location. Ground service time
estimates can be viewed on the Ground Shipping Map.
The US Postal Service typically delivers Priority Mail shipments in 1 to 3 days.
Items shipped A1 Saver will be shipped by the service of our choice. This may be
USPS First Class Mail,
FedEx SmartPost, FedEx Ground,
Fedex Home Delivery,or USPS Priority mail.
Please note that as of December 2019, Fedex home delivery classifies
packages that are left at your door as completed. They do not have to
knock on your door or get a signature to classify shipments as completed.
They will no longer accept responsibility for packages that are stolen after
delivery. Fedex recommends using their
delivery manager service
to help ensure you get your packages.
Claims for missing merchandise or merchandise damaged during shipping must be reported to us within
24 hours of receipt.
Shipments to Alaska, Hawaii & Puerto Rico
We do not offer free or flat rate shipping internationally, or to Alaska, Hawaii & Puerto Rico.
Express & Expedited Shipping
Expedited UPS Ground Service & FedEx Ground Service are available for a nominal
additional charge. Please note that this nominal charge is typically only
a portion of the actual shipping charges that we are charged. Express shipping services are available from FedEx, UPS & the Post Office. UPS
next day and second day air are available for an additional charge.
Priority mail (1 to 3 day) is also available from the US Postal service. The shopping cart/online catalog will calculate express shipping methods
during checkout procedure based on your address and items in your shopping cart.
This calculation is made before credit card payment is authorized.
US Postal Service
We use First Class Mail and Priority Mail Services through the US Postal
Please note that Priority Mail is typically a 1 to 3 day service but the
delivery date is not guaranteed. Postal service insurance
claims can only be filed 30 days after shipment date and may take up to 30
additional days to resolve.
This service is available to the United States and its territories, including PO Boxes
and APO addresses. It is also available globally and is the
service of choice for many of our international customers.
Canadian & International Shipments
We do not offer free or flat rate shipping to destinations outside of the
United States. International shipments can be sent by UPS, FedEx or the US Postal
Service. USPS Priority Mail is the service of choice for most of our
international customers. Call us or send us a message on our contact form and we can help you determine
the most economical method.
We are not responsible for any Duties, Taxes or Brokerage charges on shipments to
destinations outside of the United States. The customer is responsible
for all charges imposed by their country and the Customs service.
Please use our Contact Form for more information
on International orders.
WARRANTY & RETURNS
Most products and accessories sold by A1 Electric Automotive
Accessories are warranteed for 1 year from the date of purchase unless otherwise noted.
A1 Electric extends the warranty period for switch kits purchased in conjunction with a power
kit (purchased from A1 Electric) to one year from the date of purchase. Illumination on
switches is warranted for 90 days from the date of purchase. Switch kits purchased without a
window kit carry the manufacturers standard 90 day warranty from the date
Spal fans are warranteed for 3 years from the date of purchase.
Warranty is for repair or replacement only at our (or the
manufacturers) discretion. We do not offer refunds for defective parts. Defective
parts will be examined prior to repair or replacement. All claims will be
evaluated within 2 business days of receipt. No other labor allowances or freight claims will be honored. We do not send out parts
for warranty before recieving defective parts.
Please call for return authorization. Items recieved without
return authorization may be delayed or returned to customer.
Warranty claims must be sent back to us or the manufacturer prepaid.
We do not pay for return shipping charges. We will not accept collect
shipments. Warrantied items will be returned to customer at no charge (in the
contigious continental USA only). Parts sent outside of the contigious
continental USA or by express shipment methods will be charged accordingly.
New Returns: We will accept returns of new unused products in it's original packaging within 30 days of purchase
date. Merchandise must have been purchased from A1 Electric. We do
not pay for return shipping charges. If you ask us for a return label, the
cost will be deducted from your refund. All
returns are subject to a restocking charge.
removed from it's original packaging will be assesed a repackaging fee along
with the restocking charge. Items that have been installed or "tried out" or used in
any way will not be accepted for return. A return
Authorization is necessary for all returns.
Shipping costs will not be refunded. On orders sent
out with "Free Shipping", the actual cost of shipping (Our cost (noted on your
invoice)) will be deducted from the refundable amount of return. The
shipping upgrade costs are not the actual costs.
Special orders, switch kits purchased without window kits, replacement
switches motors and actuators are
A1 Electric does not offer a money back satisfaction guarantee. Some of the
product manufacturers may directly offer such a guarantee on their products.
WEB SITE ISSUES, PRIVACY & CREDIT CARD POLICY
This is a commercial website, which may be used only for authorized purposes.
We will not share or sell the information you give us with anyone unless required by law. We do not share names and addresses (Physical or Email) with advertisers,
email spammers or other websites. We understand and respect your privacy.
Our shopping cart checkout is encrypted and protected by GeoTrust. We
maintain a GeoTrust QuickSSL certificate to ensure security.
Credit card information is temporarily recorded on our secure server in a highly encrypted mode. Credit card information is never transferred via unsecure methods such as email or fax.
Credit card information is removed from the server daily and is not stored for future reference on our computers.
We do not use these cookies for tracking customers.
Cookies are small text files placed in a browsers folder (usually located in C:\windows\cookies for Internet Explorer 5.0) on the users hard drive.
Cookies are used by web servers to identify individual users. In this way settings and information (such as items in a shopping cart) can be retained while a user visits
other parts of a website. Most cookies are completely harmless and are used to enhance your online experience.
To improve the quality of our site, we collect statistical data on page usage. This information does not identify individual users.
Unauthorized attempts to upload information and/or change information on this web site is strictly prohibited and is subject to prosecution under the Computer Fraud and Abuse Act of
1986 and Title 18 U.S.C. Sec.1001 and 1030.
Duplication or reproduction of any portion or portions of this website is specifically prohibited without written consent.
A1 Electric will not be liable for personal or property damage
caused be the use or misuse of any product we manufacture or sell.
A1 Electric has no control over the installation and use of
the products we sell, and therefore offers no warranty expressed or implied on
the installation of our products.
A1 Electric and it's Manufacturers
reserve the right to make changes and/or improvements in the design of our
Although A1 Electric strives to maintain accurate descriptions and
photos of our products, we will not be held responsible for differences or
changes in descriptions or photographs.
Although pricing in our catalog is deemed accurate, we will not be held liable
for any errors or Omissions